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One of the deliverables of the local authority strand of the National Surveillance Camera Strategy is the development of a framework service level agreement (SLA). It’s designed to be used to help police forces and local authorities set up their own SLAs. The police are a key partner in this and I’m working closely with Assistant Chief Constable Jenny Gilmer who leads the policing strand of the strategy and is also the National Police Chiefs’ Council (NPCC) lead for CCTV.
As the chair of the Public CCTV Managers’ Association, which represents managers from over 200 local authorities, working with the NPCC Specialist Capabilities Program is essential to develop partnership working and protocols in a number of areas of CCTV. I will also be working with the colleagues at the National Association of Surveillance Camera Managers and the London CCTV Managers group to get the broadest input possible to this work.
Why is this important?
Why is it important that there are agreements in place? Well, the vast majority of footage from local authority CCTV is ultimately used by the police in investigations – from minor offences to the most serious of crimes. As well as this many local authorities work closely with forces when they are responding to live incidents, for example directing officers on the ground.
Ensuring there are proper, robust and efficient agreements in place are extremely important. Although, I’m mindful that a ‘one size fits all’ approach is probably is not the right approach. What is right for one local authority and police force may not be right for another. What we are not doing is developing a template that simply is filled in by both parties, rather we are working up a framework which will cover the areas any good service level agreement should have in it.
These areas include – purpose and legitimacy, legal considerations, governance, information sharing, communication, training, surveillance types (overt and covert), finance, feedback, future technology and evaluation/review. The list is not exhaustive and some areas may not need to be used in an agreement. The point is to develop better partnership working that help local authorities and police forces work more effectively in our roles.
Properly funded and managed local authority CCTV systems are an essential tool for the prevention and detection of crime and public safety. Robust service level agreements can help put in place measures that mean local authorities can effectively evidence the value of that CCTV.

Developing service level agreements - Surveillance Camera Commissioner’s Office
What is surveillance camera day?

Surveillance Camera Day is a national event to encourage a conversation about the use of surveillance cameras in modern society. The day is one of the deliverables of the civil engagement strand of the National Surveillance Camera Strategy and is a world first. Surveillance Camera Day is being organised by the Surveillance Camera Commissioner’s office in conjunction with the Centre for Research into Information, Surveillance and Privacy (CRISP).
What are the objectives for the day?
To raise awareness about surveillance cameras and generate a debate about how they are used in society.
To start a nationwide conversation about how camera technology is evolving, especially around automatic face recognition and artificial intelligence and how surveillance cameras are actually used in practice, why they’re used and who is using them.
What’s happening on surveillance camera day?
We are asking surveillance camera control centres to throw their ‘doors open’ so that the public can see, first hand, how they operate.
We will be asking control centres to publish information about how and why they use surveillance cameras – the basic facts.
We are launching ‘secure by default’ minimum requirements for manufacturers at the IFSEC International Conference in London. Where manufacturers meet the new requirements it will ensure that the default settings of a product are the most secure settings possible. This means they are much less likely to be vulnerable to cyber attacks.

Who’s the audience?
Anyone with an interest in surveillance cameras:
Members of the public Camera Operators Civil Liberty Groups Police forces Camera Manufacturers Camera Installers Camera system designers Policy Makers Parliamentarians
The latest blog from the Surveillance Camera Commissioners office asks; how effective are Video Surveillance Systems?
VSS are operated by most Local Authorities in England and Wales and are intrinsically linked with operational policing to protect the public and ensure their safety. Indeed the whole genre of video surveillance systems (VSS) beyond the traditional CCTV is growing rapidly – Drones and Body Worn cameras, Automatic Number Plate Recognition (ANPR) and evolution of technology incorporating artificial intelligence represent the current landscape. It’s evolved in the last few decades from just a few dozen cameras to millions of cameras in operation now. They are everywhere from stadiums and trains stations, shops and high-streets, cash machines and even abattoirs.
There is of course a balance to be struck between ensuring the effectiveness of VSS and preventing serious intrusion into citizen’s private lives. So how effective are they and is the cost of installing and operating those systems really worth it?
There is little evidence to suggest that these systems help to deter crime, however VSS footage plays a major role in responding to incidents, investigating crimes and prosecuting those responsible. Such footage is useful in both low level crime cases and high profile incidents – it’s captured the movements of terrorists such as the culprit of the attack at Manchester arena in 2017 and helped to identify the suspects of the Salisbury Novichok poisoning in 2018.
It’s also used to find missing adults and children. A recent report by Missing People said someone is reported missing every 90 seconds in the UK.
But in some cases, Local Authority VSS schemes are being switched off due to a lack of funding as other important areas seek investment in resources, or because VSS is not proving to be effective in catching criminals. If systems are of limited use then it is right they should be removed. However, if they are valuable and play a crucial role in protecting the public then Local Authorities and the police should be able to explain why their use is justified and should receive adequate funding to continue providing this service.
It is therefore vital that organisations are able to demonstrate the value of the surveillance camera systems they use and for its use to be recorded as a detection factor against police crime records at every stage of the criminal process. That means looking at how many hours the police spend reviewing VSS evidence, how many times footage is used as evidence in court and how many times that footage results in a prosecution.
For several years Dorset police have been recording the number of times VSS (in this case CCTV) is used to prosecute individuals accused of committing a crime. A yearly average of 47,014 crimes were reported in the years 2015-2018, of which there were 9,556 positive outcomes. Dorset police statistics show there was a CCTV element in over a third of these cases – it is unfortunate that not all forces record their CCTV detection factors in this way and I would urge they do to ensure users of VSS can see the benefits.
It is also worth noting that police and Local Authorities in England and Wales must pay due regard to the Surveillance Camera Code of Practice when operating surveillance camera systems overtly in public places and that Section 33(4) of the Protection of Freedoms Act 2012 says that failure to comply with the Code may be detrimental to the use of VSS evidence in court as this can be raised within disclosure by the Crown Prosecution Service (CPS) and may be taken into account.
Complying with the Code, and recording the value of VSS under a standardised formal process, will help police and Local Authorities to demonstrate the value of those systems and ensure there are no missed opportunities to take criminals off our streets and protect the public from harm. For the latest updates and information follow https://videosurveillance.blog.gov.uk/2019/05/28/how-effective-are-video-surveillance-systems-vss/
One year on from the introduction of the GDPR. As a Data Protection Officer or Data Controller for your organisation. Do you have the Policy and Procedures in place to recognise and process a Data Subject Access Request (DSAR) for recorded video activity involving a data subject? Televigil have teamed up with Ocucon to promote and offer an innovative pixelation service, which harnesses the power of Artificial Intelligence and machine learning to provide an intelligent user friendly intuitive, cloud-based video redaction service. This enables surveillance camera scheme operators to demonstrate compliance with the GDPR, Data Protection Act 2018 and Protection of Freedom Act 2012. visit www.ocucon.co.uk or contact Televigil for more information
Aspers Casinos is the first casino operator to gain third party certification as a "Code Compliant" operator demonstrating compliance with the Surveillance Camera Commissioner Code of Practice. Andy Brooks of Televigil says "It was a privilege to have been given the opportunity to advise this professional organisation, that has had the foresight to be able to promote, reassure clients and employees, by voluntarily adopting the Surveillance Camera Commissioners "Code of Practice."
The casino security and surveillance operation is base at the Westfield, Stretford, London and is the largest casino in the UK. The other casinos in the group are remotely monitored from the main surveillance control room. Technology includes high definition Video and Audio surveillance, Body Worn Video and Facial Recognition, all of which was covered within the system performance assessment and operational audit by Televigil, prior to Third Part Certification by the National Security Inspectorate - NSI. #Asperscasino #Westfield #Surveillance #CCTV #GDPR #Dataprotection #casino #securitymanagement #retailsecurity
The changes in Data Protection legislation in 2018, presented my business with the opportunity to work with various system integrators, ARC's and FM/Manned guarding service providers, as well as end users. Televigil Security & Compliance Consultants are now part of the NSI Associate Consultancy Programme (ACP) as a referral facility for businesses seeking help with Certification and business development. www.nsi.org.uk/information-centre/nsi-associate-consultancies/ This year, our expectation is that more organisations will realise the benefits of voluntarily adopting the Surveillance Camera Commissioners Code of Practice, gain certification and be able to show the marque that they are a "Code Compliant" surveillance scheme operator. We have been successful in facilitating this initiative for a number of organisations that seek to ensure compliance with current data protection and privacy legislation. This includes risk and data protection impact assessments, operational requirement, system performance assessment, operational audit, provision of policy documentation to support the Surveillance Camera Commissioner’s “Code of Practice”, “Code Compliant” operator’s scheme, prior to applying for Third Party Certification. hashtag#business hashtag#security hashtag#gdpr hashtag#dataprotection hashtag#surveillance <iframe src="https://www.linkedin.com/embed/feed/update/urn:li:share:6486919644958519296" height="704" width="504" frameborder="0" allowfullscreen=""></iframe>